Daniel Morris

Cédula: 1 1816 0120

Web Development | Cybersecurity


Experienced professional with expertise in VoIP services, network operations, and software development (Python, JavaScript, HTML/CSS). I specialize in designing high-quality, reusable code and optimizing application performance and usability. Skilled in troubleshooting, data migrations, and incident management, I collaborate with cross-functional teams to enhance infrastructure and deliver efficient solutions. Fluent in English, I ensure clear communication with teams and clients.

Education


  • Bachelor's Degree in Middle Education
    Liceo José Joaquín Vargas Calvo

  • IT Essentials Certification
    Universidad de Costa Rica (UCR, CICAP)

  • CCNA Module 1-4: Routing and Switching
    Universidad de Costa Rica (UCR, CICAP)

  • CCNA Security
    Universidad de Costa Rica (UCR, CICAP)

  • B2+ English Experience Certification
    Idioma Internacional

  • B2+ English Experience Certification
    Sykes Academy

Experience


NOC Analyst for VoIP.
Net2Phone, San Jose
January 2023 - current

  • Continuously monitor security alerts and analyze potential threats to ensure timely detection and response.
  • Conduct in-depth investigations into security incidents, identifying root causes and implementing corrective actions.
  • Utilize Splunk to analyze logs, detect anomalies, and strengthen threat detection capabilities.
  • Develop and implement security measures to protect systems and data from cyber threats.
  • Collaborate with cross-functional teams to create, refine, and enforce security policies and best practices.
  • Stay informed on emerging threats, vulnerabilities, and industry trends to proactively enhance overall security posture


Technical Support Specialist for VoIP
Movate, Heredia
March 2021 - January 2023

  • Resolved customer technical issues via phone, email, and remote support tools, ensuring efficient troubleshooting
  • Conducted user training sessions on new technologies and software applications to improve adoption and usability.
  • Handled the installation, configuration, and maintenance of client hardware and software systems, ensuring optimal performance.
  • Assisted in troubleshooting network connectivity issues and implementing effective solutions.


Technical Support Specialist
Foundever, San Jose
September 2020 - March 2021

  • Delivered in-person training sessions on new software and technology updates to enhance user proficiency.
  • Provided technical support by troubleshooting hardware and software issues via phone and email.
  • Assisted users with remote desktop support to diagnose and resolve network connectivity issues efficientl

Contact.

Feel free to contact me at any time.


Phone number: +506 8686-8792